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Providers/CIU Insurance
Aviation insurance carrierCompany

CIU Insurance

South Jakarta, DKI Jakarta, Indonesia

CIU Insurance has clear public aviation product pages for aircraft hull and air-carrier liability, with coverage references for hull, spare parts, cargo, baggage, crew, passengers, third-party liability, and war/hijacking risks. Its public appetite is commercial-operator oriented: scheduled and non-scheduled airlines, cargo operators, and AOC 121/135 holders. No public evidence supports private owner-flown, renter/non-owned, hangar, FBO, airport, experimental, warbird, seaplane, or specific piston/turboprop/jet/helicopter appetite.

Contact

Contact

Websiteciuinsurance.co.id

Email[email protected]

Phone+62 21 2992 7999

Contact formciuinsurance.co.id

LinkedInid.linkedin.com

Best for

  • Indonesian commercial aviation operators
  • Scheduled and non-scheduled airlines
  • AOC 121/135 operators
  • Air cargo operators
  • Passenger and third-party liability programs

Potential drawbacks

  • No dedicated public aviation quote or application portal found
  • No dedicated aviation claims page found outside product PDFs and general complaint materials
  • No public post-June-2025 PEFINDO renewal/action found
  • Very limited independent customer-review evidence
  • No public private-owner or airport-business appetite

Coverage and fit

Aircraft segments

commercial airline aircraftcargo aircraftair-carrier aircraft operated by AOC 121 or AOC 135 holderspassenger aircraft

Coverage lines

aircraft hullaircraft spare parts and equipmentcargobaggagecrewpassengersthird-party liabilitycombined single limit aviation liabilitywar and hijacking risksair-carrier liabilitycrew personal accidentpassenger baggage, delay and cancellationtravel accident, medical and repatriation

Borrower segments

Not listed.

Usage segments

scheduled airlinesnon-scheduled air operatorscharter air operatorsair cargo operatorsair passengersaircraft crew

Research signals

Reputation score

Not scored

Signal strength

low

Sources

17

Independent customer-review evidence is very thin. Public information is dominated by official product pages, claims/complaint process pages, financial disclosures, OJK/PEFINDO materials, and awards coverage. These support CIU's status as an active Indonesian insurer with aviation products, but they are not enough to infer broad customer satisfaction.

Positive themes

  • Official and ratings materials consistently present CIU as an active general insurer with a long operating history and aviation specialization.
  • Official materials document an aviation accident claim payout and public complaint/claim-process timelines.
  • Awards and press coverage emphasize financial performance and digital process improvement.

Negative themes

  • No strong independent customer-review corpus was found for aviation insurance buyers.
  • Jobstreet's company profile says CIU Insurance ratings will be available after more reviews, limiting employment-review signal as well.
  • Public materials do not disclose private-owner, piston, turboprop, jet, helicopter, experimental, warbird, seaplane, renter/non-owned, hangar, FBO, or airport appetite.

Forum themes

  • No meaningful Reddit or aviation-forum discussion was found in public search results.

Sources