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Providers/The New India Assurance Co. Ltd.
Aviation insurance carrierCompany

The New India Assurance Co. Ltd.

Mumbai, Maharashtra, India

New India Assurance is an active public-sector direct insurer with dedicated aviation products and an official aviation department in Mumbai. Public materials support airline, general aviation, small aircraft, flying club, agricultural, business/VVIP, MRO, UAS, urban air mobility, space/satellite, and aviation reinsurance capabilities, but do not publish detailed current appetite rules by piston, turboprop, jet, or helicopter class.

Contact

Contact

Websitenewindia.co.in

Email[email protected]

Phone022-22708405

Contact formnewindia.co.in

LinkedInin.linkedin.com

Best for

  • Indian scheduled airlines and general aviation operators
  • Aviation risks needing hull, liability, war risk, spares, PA, or crew loss-of-license coverage
  • Regional airline, aerospace, MRO, UAS, and specialty aviation risks that can work through branch, broker, or direct department contact

Potential drawbacks

  • No aviation-specific online quote or application URL found
  • No dedicated aviation-specific claims email or claims phone found
  • Limited independent aviation-specific customer reviews
  • Current aircraft-class appetite for piston, turboprop, jet, and helicopter risks is not published in a granular guide

Coverage and fit

Aircraft segments

scheduled airline aircraftgeneral aviation aircraftsmall aircraftbusiness and VVIP aircraftagricultural spraying aircraftflying club aircraftemerging and smaller regional airline aircraftunmanned aerial systems and dronesurban air mobility aircraftaircraft sparesjet airline aircraft exposure documented in public Air India insurance reportingturboprop airline aircraft exposure documented in public Indigo ATR claim litigationhelicopter operator crew loss-of-license exposure documented in public Pawan Hans litigation

Coverage lines

Hull All Risk InsuranceSpares All Risk InsuranceHull/Spares War Risk InsuranceHull Deductible InsuranceAviation Personal AccidentLoss of License InsuranceAviation Liability InsuranceAirline Hull WarAirline Hull Deductible InsuranceAirline Hull Spares LiabilityAirline Hull War Excess LiabilityAviation LOL (Group Named)Aviation PA (Group Named)

Borrower segments

Not listed.

Usage segments

scheduled airline operationsgeneral aviationflying clubsagricultural sprayingbusiness executive and VVIP transportindustrial aid operationsregional connectivity operatorsaerospace and MROaviation reinsuranceunmanned aerial systemsurban air mobilityspace and satellite riskshelicopter services crew loss-of-license coverage documented historically

Research signals

Reputation score

3.0

Signal strength

low for aviation-specific customer reviews; moderate for general-company reviews and aviation trade coverage

Sources

18

Aviation-specific customer reviews are scarce. Public aviation trade and financial coverage portrays New India Assurance as a major Indian aviation market with airline, general aviation, reinsurance, and specialty capacity. General insurance review platforms show mixed sentiment: positive health-insurance purchase and claim comments on some aggregators, but low MouthShut general-insurance ratings and complaints about service or claim friction. Treat aviation customer satisfaction as under-evidenced.

Positive themes

  • Government ownership and long operating history
  • Large office network and direct aviation department contact
  • Major role in Indian airline and general aviation insurance capacity
  • Official financial strength and D-SII credibility signals
  • Independent health-insurance review aggregators include positive comments about purchase experience and claim reimbursement

Negative themes

  • No public aviation-specific online quote or application path found
  • Aviation pages commonly direct users to branch offices or the toll-free line rather than a digital aviation workflow
  • Independent aviation-specific customer reviews or pilot/operator testimonials are thin
  • General consumer review platforms include complaints about service and claims handling for non-aviation products
  • Trade reporting shows New India lost Air India's lead-insurer role to Tata AIG in 2023, although it retained meaningful policy participation

Forum themes

  • No substantive aviation-specific Reddit, pilot-forum, or owner-forum review pattern was found in public search results.

Sources