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Providers/The Oriental Insurance Company Limited
Aviation insurance carrierCompany

The Oriental Insurance Company Limited

New Delhi, Delhi, India

The Oriental Insurance Company Limited is an active Government of India-owned direct general insurer. Official OICL materials document UAV UDAN drone insurance with hull, spares, liability and specialist add-ons, and OICL product lists also include aircraft hull/liability, spares, fuelling/refuelling liability, crew PA, loss-of-license and hull war/allied perils products. The public evidence supports manual proposal and claims processes rather than a transactional aviation quote or bind portal.

Contact

Apply

Websiteorientalinsurance.org.in

Email[email protected]

Phone1800-11-8485 / 011-33208485

Contact formorientalinsurance.org.in

Applicationoicl-cms-media.s3.ap-south-1.amazonaws.com

LinkedInin.linkedin.com

Best for

  • India-based UAV/drone insurance buyers seeking official carrier documents
  • Manual aviation insurance placement through OICL offices or intermediaries
  • Aircraft hull, spares, liability, war-risk and airport/hangarkeepers exposures needing a public-sector insurer

Potential drawbacks

  • No public aviation self-service quote or purchase flow found
  • Claims contacts are OICL CSD/toll-free channels published in the aviation CIS, not a named aviation-only claims desk
  • General public reviews include recurring complaints about claim delays and responsiveness
  • Rating agencies flag weak solvency/capital profile despite government ownership

Coverage and fit

Aircraft segments

drone/UAVsmall aircraftairline aircraftaircraft sparesaero enginesairport and hangar operations

Coverage lines

Drone/UAV hullDrone/UAV spares physical damageDrone/UAV third-party legal liabilitynon-owned drone damage liability add-onoperator personal accident add-onoperator medical expenses add-oncyber liability add-onnight flying endorsementBVLOS endorsementDrone/UAV transit endorsementaircraft hull all risksaircraft hull war riskaircraft hull deductibleaircraft spares all risksaviation fuelling/refuelling liabilityaircraft hull/liability insurancepassenger bodily injury/deathpassenger baggagecargo and mail liabilitypremises liabilityairport catering and vehicle liabilityhangarkeepers liabilitycrew personal accidentloss of license

Borrower segments

Not listed.

Usage segments

retail drone usecommercial drone useprivate/pleasure aircraft operationstraining operationsindustrial aid operationsbusiness aircraft operationscommercial aircraft operationsoffshore operationsscheduled airlinesairport premises and hangarkeepers exposures

Research signals

Reputation score

2.4

Signal strength

medium for general insurer; low for aviation-specific insurance

Sources

20

Public discussion is much richer for Oriental Insurance's motor and health lines than for aviation. Broad public feedback is mixed-to-negative: official and rating sources emphasize a long operating history, government ownership and broad distribution, while consumer reviews and news reports repeatedly mention claim delays, follow-up burden and disputed denials. A smaller set of reviews praises affordability or successful settlements. Aviation-specific independent sentiment is sparse.

Positive themes

  • Long-established government-owned carrier with broad office reach.
  • Publicly documented UAV policy wording, add-ons and claim TATs.
  • Some consumer reviews mention low premiums or claims paid promptly in individual cases.
  • Health-review coverage notes online discounts and broad plan benefits.

Negative themes

  • Consumer-review platforms show low aggregate satisfaction for general and auto insurance.
  • Recurring complaints mention slow claims, poor responsiveness and repeated follow-ups.
  • Recent consumer-forum news reports describe individual claim denials later reversed by forums.
  • Credit-rating agencies flag weak solvency/capital profile despite government ownership.

Forum themes

  • Insurance forums contain older company-profile discussion but little meaningful aviation-specific customer feedback.
  • No strong public aviation community consensus was found for OICL aviation underwriting or aircraft claims service.

Sources